Nervecept® 60-Day Return & Refund Policy
A complete, transparent guide to our 60-day money-back guarantee. We believe in eliminating ambiguity so every customer knows exactly how returns are processed.
The Guarantee Core Principles
• 60 Full Calendar Days: Calculated from the date of online purchase to the postmark date of your return shipment.
• All Bottles Must Be Returned: Whether completely full, partially consumed, or completely empty, return every bottle from your order.
• Zero Restocking Fees: You receive a full refund of the product purchase price. Return shipping postage is paid by the customer.
The Five Return Steps Explained
Check the Calendar
Your 60-day guarantee window starts on the exact calendar date of your online purchase, not the delivery arrival date. Keep your order confirmation email saved.
Email Support First
Send an email to [email protected] with the subject line 'Refund Request - [Your Order Number]' before shipping anything back to ensure proper RMA logging.
Return Every Bottle
Package and return all bottles from your order—whether completely full, partially used, or completely empty—together with the original packing slip or order number.
Ship to Ogden Depot
Send your parcel to: Gex Corporation LLP, PO Box 12730, Ogden, UT 84412. The buyer covers return shipping postage, which is non-refundable.
Receive Full Refund
Once the warehouse logs your return package, your full purchase refund is processed back to your original payment method within 5 to 10 business days. No restocking fees.
Checkout Checkbox & Auto-Delivery Notice
Orders placed through this official desk are default one-time purchases. If you voluntarily checked the optional 'Subscribe & Save' box at checkout, you can modify or cancel automatic deliveries at any time by calling our automated billing support line at (866) 838-5063 or emailing [email protected].