Official Nervecept® Reference & Distribution Desk · Production Cycle 2026 · US Authorized Inventory
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Buyer Guides & Safety · 5 min read

Nervecept Refund Process: Complete Guide to the 60-Day Guarantee

Published: October 16, 2026 · Author: Nervecept Clinical Reference Team · Peer-Reviewed

A 60-day guarantee is only as good as the company's return logistics. This guide provides the exact administrative protocol required to ensure your refund request is authorized and processed without delay.

Key Takeaways & Clinical Summary

  • The 60-day clock begins on your purchase transaction date, not the day USPS delivers the box.
  • You must email [email protected] prior to returning items to obtain your Return Merchandise Authorization (RMA).
  • Every bottle ordered—whether completely empty, half-used, or unopened—must be returned to the Utah depot.
  • Refunds are credited to your original payment method within 5 to 10 business days of depot receipt.

Table of Contents

Step 1: Calculating Your 60-Day Calendar Deadline

Mark your purchase date on your calendar. Your return parcel must be postmarked on or before the 60th day following that date. Orders postmarked after day 60 are ineligible for automated refund processing.

Step 2: Drafting the Refund Authorization Email

Send an email to [email protected] with the subject line 'Refund Request - [Your Order ID]'. In the body, specify your full name, billing address, and reason for return. The support team will respond within 24 business hours with your RMA confirmation.

Step 3: Preparing the Physical Return Package

Carefully box every bottle from your order. If you ordered 6 bottles and finished 2, place the 2 empty bottles and the 4 unopened bottles into the box along with your original packing slip or a note displaying your Order Number.

Step 4: Dispatching to the Ogden, Utah Depot

Ship the package via USPS or UPS with tracking to: Gex Corporation LLP, PO Box 12730, Ogden, UT 84412. The customer covers return postage. Once scanned into the Ogden facility, funds are reimbursed within 5 to 10 business days.

Official Reference Resources

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